Terms & Conditions

1. CitySaathi is only a listing platform

CitySaathi is a directory that displays your public profile so that visitors can find you. We are not your employer, agent, contractor or broker, and no employment or partnership relationship is created by registering here.

2. We do not find jobs or work for you

We do not assign, guarantee or arrange any work. Visitors may or may not contact you, and we make no promise about the number of enquiries, calls or jobs you will receive — it may be none. Registering or paying for a verified badge does not guarantee any leads, ranking or business.

3. Payment is strictly between you and the customer

All prices, advances, payments and refunds are agreed directly between you and the customer. CitySaathi does not collect, hold, process or guarantee payment on your behalf and is not responsible for ensuring that any customer pays you. We are not liable for non-payment, part-payment, delayed payment, cancelled work, or any loss arising from it. Please settle terms with the customer before starting work.

4. You are responsible for the work you do

You alone are responsible for the quality, safety and legality of your services, for holding any licence, permit, registration or insurance required by law, and for paying your own taxes and statutory dues. Any dispute, damage, injury, loss or claim arising from a job is between you and the customer.

5. Accuracy of your information

You confirm that the name, age, phone, email, address, work area, experience, category and photo you submit are true and belong to you, and that you will keep them updated. Providing false, misleading or impersonating information may lead to your profile being edited, suspended or removed without notice or refund.

6. Public display of your profile

Your profile details, including your contact number, may be shown publicly on the website and in search results so that customers can reach you. Customers may leave ratings and reviews, which may remain visible. We may moderate or remove content, but we do not verify or endorse every review.

7. Verification badge

A verification badge, where offered, reflects only the limited checks we carried out at that time. It is not a guarantee of your skill, conduct, availability or results, and it does not make CitySaathi responsible for your work.

8. For customers and visitors

Listings are submitted by the service persons themselves. CitySaathi does not employ, supervise or endorse them and does not guarantee their skill, conduct, pricing or availability. Please satisfy yourself about a person before engaging them, agree the price and scope in advance, and take normal precautions when allowing anyone into your home. Any contract for work is between you and the service person alone.

9. Conduct

You agree not to use the platform for any unlawful, fraudulent, abusive or misleading purpose, not to harass customers or other listed persons, and to comply with all applicable laws of India.

10. Limitation of liability and indemnity

The platform is provided on an "as is" and "as available" basis without warranties of any kind. To the maximum extent permitted by law, CitySaathi and its operators are not liable for any direct, indirect, incidental or consequential loss — including loss of income, business or data — arising from your use of the platform or from any dealing between a service person and a customer. You agree to indemnify and hold CitySaathi harmless against any claim brought by a customer or third party in connection with your services or your listing.

11. Privacy

We store the information you submit in order to operate the directory and contact you about your account. Please do not submit sensitive documents or personal data of other people.

12. Changes, suspension and governing law

We may change these terms or any feature of the platform at any time, and may suspend or remove any listing at our discretion. Continued use after a change means you accept the updated terms. These terms are governed by the laws of India, and the courts of West Bengal shall have jurisdiction.